Effective Date: [01-08-2025]
1. Objective
To define a fair and transparent process for onboarding, monitoring, and managing event service vendors on the PlanMyGigs platform.
2. Eligibility Requirements
Business Registration: Must be a registered business entity (Proprietorship, LLP, or Private Limited Company)
Documentation: Valid PAN card, GST registration, active bank account, and complete contact information
Experience: Minimum 1 year of industry experience preferred (may be waived for exceptional cases)
3. Registration Process
Step 1: Application Submission
Submit the online registration form with complete business profile and service details
Step 2: Document Upload
Upload required documents: GST certificate, PAN card, address proof, business portfolio, and service samples
Step 3: Review & Verification
Review and verification by PlanMyGigs Vendor Team (typically 3-5 business days)
4. Onboarding Terms
Upon approval, vendors must accept the vendor agreement, terms & conditions, and all platform policies. Complete your vendor profile by adding service categories, pricing rates, and availability schedules.
5. Code of Conduct
Professional Service Delivery: Maintain ethical and professional standards in all client interactions and service delivery
Non-Discrimination Policy: Ensure harassment-free, respectful interactions with all users regardless of background
Honest Representation: Provide accurate and truthful representation of services, capabilities, and pricing
6. Review & Rating System
Minimum Rating Requirement: Vendors must maintain a minimum rating of 3.5 out of 5 stars
Review Monitoring: All customer reviews are monitored for authenticity and compliance
Performance Support: Vendors falling below minimum ratings will receive support and guidance for improvement
7. Platform Fees & Commission
PlanMyGigs may deduct a commission on successful bookings. All commission rates and fee structures will be communicated transparently before implementation. Vendors will receive detailed transaction reports.
8. Blacklisting & Delisting Policy
Grounds for Removal:
Vendors may be removed from the platform for fraudulent activities, repeated customer complaints, consistent poor ratings, or violation of platform terms and conditions.
Notice Period:
A minimum 7-day written notice will be issued before any delisting action, allowing vendors time to respond or rectify issues.
9. Appeal Process
Vendors have the right to appeal any delisting decision by contacting our vendor relations team via email. All appeals will be reviewed fairly, and reinstatement is subject to compliance review and corrective action completion.
10. Support & Contact
For all vendor-related inquiries, support, or concerns:
Vendor Relations Team: planmygigs@gmail.com
Phone Support: +91-9846363818
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST